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Jobs

Braddock Tasting Room Host/Retail Specialist

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Job Location: Braddock

Classification: Part Time, Non-Exempt

Start Date: Rolling Basis

Salary Range: Retail Staff Pay Rate plus Tips (pulled and shared across BG team and distributed each pay period)

Reports to: Retail Manager

Date Updated: 03/17/22

Availability: Weekdays: 2:30 - 7:30pm and Weekends: Open

Job Summary:

We are looking for great people. Someone who loves working hard in a fast paced environment, connects with people immediately and brings positivity to every shift. Whether they came to Braddock to take a tour, purchase beer to go, or enjoy a draft pour with us in person, you help create a friendly, educational, and immersive experience for every customer.

Responsibilities:

- Create a positive/welcoming environment with your body language, verbal communication and eye contact

- Engage our customers throughout their visit with knowledge and kindness.

- Meeting our patrons where they are, taking the time to share any information the customer may need to have a great experience with us

- Verify Identification and age requirements of customers

- Maintain a clean and safe work environment

- Manage Tables and Reservation in the Tasting Room

- Monitor Tasting Room activity and flow

- Communicate and set expectations for guests

- Fulfill and Process online orders

- Speak to and sell merchandise in the store

- Operate the POS system 

- Restock the Retail Store as needed

- Perform opening and closing checklists daily

- Support the rest of the Retail Team on an as needed basis

Skills:

- Impeccable customer service and social perceptiveness

- Able to connect quickly with people 

- Work efficiently and effectively in a fast paced environment

- Calm under pressure

- Able to evaluate customer satisfaction and responsiveness 

- Enjoys working with others

- Compassionate and understanding

- Confident and strong when presenting information

- Strong communication skills 

- Strong organizational skills

- Grasps the big picture

- Willing to give and receive feedback 

Supervisory Responsibilities: None

Physical Requirements:

- Must stand and walk for extended periods of time

- The ability to lift moderate to heavy objects

- Smile and laugh daily

Preferred Experience:

- Retail and Hospitality experience

- RAMP Certification preferred 

- General knowledge and love of beer

Additional Eligibility Requirements:

All BG Retail Employees must be RAMP certified and at least 21 years of age.

APPLY NOW!

Braddock Tasting Room Bartender

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Job Location: Braddock

Classification: Part Time, Non-Exempt

Start Date: Rolling Basis

Salary Range: Retail Staff Pay Rate plus Tips (pulled and shared across BG team and distributed each pay period)

Reports to: Retail Manager

Date Updated: 03/17/22

Availability: Weekdays: 2:30 - 7:30pm and Weekends: Open

Job Summary:

We are looking for great people who love working hard in a fast paced environment. People who work best in teams, and bring positivity to every shift.

As a Tasting Room Bartender you will help create a friendly, educational, and immersive experience for every customer that comes to Braddock to enjoy a draft pour with us in person.

All BG bartenders must be RAMP certified and at least 21 years of age.

Responsibilities:

· Create a positive/welcoming environment with your body language, verbal communication and eye contact

· Engage our customers throughout their visit with knowledge and kindness. Meeting our guests where they are, taking the time to share Brew Gentlemen’s history, brewing philosophy and our beer
· Quality draft pours delivered with care for both our product and the customer experience
· Take customer food orders at the bar and then prepare and deliver food orders to the guests

· Operate the POS system

· Verify Identification and age requirements of customers

· Maintain a clean and safe work environment

· Clean glassware

· Change Kegs and Restock Tasting Room and Retail Store as needed

· Perform opening and closing checklists daily 

· Support the rest of the Retail Team on an as needed basis

Skills:

· Impeccable customer service and social perceptiveness

· Able to connect quickly with people 

· Work efficiently and effectively in a fast paced environment

· Calm under pressure

· Able to evaluate customer satisfaction and responsiveness 

· Enjoys working with others

· Confident and strong when presenting information

· Strong communication skills 

· Strong organizational skills

· Ability to enforce company policies around the consumption of alcohol

· Willing to give and receive feedback 

Supervisory Responsibilities: None

Physical Demands:

· Must stand and walk for extended periods of time

· The ability to lift moderate to heavy objects

· Smile and laugh daily


Preferred Experience:

· Retail and Hospitality experience

· RAMP Certification preferred 

· General knowledge and love of beer 

Additional Eligibility Requirements:

· Must be at least 21 years of age

APPLY NOW!

Sales Representative

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Job Location: Pittsburgh

Classification: Full Time, Exempt 

Salary Range: $30,000 - 50,000

Reports to: Sales Director

Date Updated: 03/17/22

Job Summary:

The Sales Representative will facilitate ongoing account relationships and increasing sales within our existing portfolio of accounts by processing weekly orders, providing personalized attention and timely responses, and creating organized processes.

Supervisory Responsibilities: None

Responsibilities:

- Interacts with Brew Gentlemen’s portfolio of wholesale accounts via telephone, email, text, or in person to initiate, receive, and track weekly orders and to provide support and information on Brew Gentlemen products and services

- Uses knowledge of Brew Gentlemen processes and products to answer inquiries and consults with the appropriate staff when needed to provide accurate information

- Asks intentional questions to gain feedback to inform management’s decision making and strategy, when needed and appropriate

- Ensures that appropriate actions are taken in a timely manner to resolve errors and customer concerns

- Maintains account universe across platforms including detailed records of interactions, conversations, inquiries, complaints, comments, feedback, and preferences

- Be attentive and considerate of communication and workflow between sales, production, and warehouse staff

- Work closely with operations to ensure a customer-centric approach to weekly order cycle and maintain an organized distribution schedule

- Increase sales through existing portfolio by giving personalized attention, flagging account needs, and identifying opportunities for growth to share with sales team

- Performs other related duties as assigned

Skills: 

- Excellent communication skills including active listening both in person and across digital platforms

- Clear understanding and appreciation for the impact of individual decisions and actions on the system at-large

- People-oriented and able to resolve customer grievances

- Proficient computer skills with the ability to learn new software

- Experience with Ekos, Lily pad, Google and Shopify preferred

- Knowledge of, or ability to learn, Brew Gentlemen product portfolio

Minimum Experience:

- High school diploma or equivalent

- Customer service experience required

- Some experience with the beverage industry is preferred

Physical Requirements: 

- Prolonged periods sitting at a desk and working on a computer

- Must be able to lift up to 15 pounds at times

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Delivery Driver

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Job Location: Pittsburgh

Classification: Exempt

Reports to: Production Manager

Date:  9/7/22

Job Summary:

The Delivery Driver assists in the logistical operations of moving beer and delivering to wholesale customers under general supervision of the Production Manager.

Responsibilities:

- Prepare delivery loadouts in coordination with the Production Manager and Packaging Technician.
Maintain a positive and professional image, rotate stock, and provide overall excellent customer service with accounts
- Resolve concerns, issues, and questions at accounts and communicate those to the Production Manager
- Utilize company assets (phone, vehicle, etc.) to deliver finished products to wholesale customers in a timely manner. This includes keeping the delivery vehicles clean and fueled.
- Accurate record keeping to include, but not limited to: number of stops, invoices, COD and invoice payments, keg returns, and other transactions at accounts
- Maintain order and cleanliness in the warehouse in coordination with the Head Brewer and Production Manager.

Skills:

- Friendly demeanor and customer-centric attitude
- Mechanically inclined and comfortable using basic hand tools
- High attention to detail in operations and documentation
- Willingness to work in a flow-to-work team environment with positions ranging from running high-speed machinery to manually stacking finished-good pallets
- Ability to work with a constant focus on safety while adhering to policies and goals

Minimum Qualifications:

- High School Diploma
- PA Drivers License and clean driving record
- 1-2 years of delivery/freight/logistical experience

Preferred Qualifications:

- 1-2 years of beverage distribution experience

Physical:
- Physical and demanding in nature
- Involves working with potentially dangerous equipment, machinery, exposure to high noise levels, and handling of hazardous materials.
- Sits, stands and/or traverses brewery for long periods of time
- Frequently climbs stairs/staircase
- Frequently bends, moves, transports, or lifts 60 pounds and moves 165 pounds safely
- Can work in both hot and cold temperatures

Travel required: None

Additional eligibility requirements: Must be over 21 years of age

APPLY NOW!

Administrative Assistant

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Job Title: Administrative Assistant (Part Time)
Reports to: Executive Team
Location: Flexible; 1-2 days per week on site in Braddock
Date created: 9/7/2

Summary: The Administrative Assistant facilitates the efficient operation of the BG team by performing a variety of tasks related to communication, clerical procedures, and cross-organizational support.

Responsibilities:

Communication
- Make, answer, and record phone calls.
- Prepare agendas, logistics, and reports for meetings
- Update company calendars
- Pickup and sort physical mail
- Sort, organize, response to and resolve inquiries and questions through company inbox
- Welcome and direct visitors and clients at our physical location as needed.

Clerical Procedures
- Maintain filing systems (digital and hard copy).
- Retrieve information as requested from records, email, and other related documents; prepares written summaries when needed.
- Coordinate and schedule travel, meetings, and appointments for managers or supervisors.
- Record and distribute minutes or other records for meetings.
- Maintain office supplies and coordinate maintenance of office equipment.
- Maintain a system for recording expenses and the use of petty cash.
- Process deposits and checks
- Distribute tips to staff

Organizational Support
- Update and organize technology needs with BG Tech Suite
- Update project checklists as needed (daily, weekly)
- Facilitate the continued flow of effective communication through the team via appropriate channels
- Support the recognition of team milestones (personal and professional)
- Ability to develop strong, positive relationships with everyone on staff (sales, production, management) as well as broader BG team, vendors and customers in keeping with BG’s reputation as a leader in the industry
- Performs other related duties as assigned.

Education:
- Associate’s degree required; Bachelor’s degree in related field preferred.
- Three to five years of experience in an administrative role.
- Basic understanding of clerical procedures and systems such as recordkeeping or filing.
- Proficient in Microsoft Office Suite and Google Suite; experience with Slack preferred

Required Experience:
- Effective communication & listening skills.
- Excellent organizational, planning, and follow through skills.
- Customer service approach to staff, customers, and vendors.
- Goal oriented & focused on keeping people and processes on task.
- Ability to work independently.
- Ability to multi-task and pivot as needed.
- Ability to work in a fast-paced environment.
- Empathy, integrity, and trust from management and staff in order to communicate with and support the team.
- Awareness of identifying causes of anxiety and stress and ability to mitigate those high levels for the Executive Team by executing day to day tasks

Preferred Experience:
- Project Management skills to keep things moving and meet deadlines and commitments.
- Knowledge and pursuit of continuous learning within the beverage industry.
- Experience with the BG brand.
- Involvement in the community and/or professional/social networks (We like giving back!).
- Experience with industry specific software (EKOS and Shopify)

Supervisory responsibilities
None

Physical demands
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.

Travel required
None

Additional eligibility requirements
Must be over 21 years of age

APPLY NOW!

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