Our tasting room has reopened -Wed - Fri 3-8PM & Sat 12-8PM! Questions? Email us at info@brewgentlemen.com or text 412-212-3657.

Jobs

Host/Retail Specialist (Braddock)

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Salary Grade/Level/Family/Range

Retail Staff Pay Rate plus Tips (pulled and shared across BG team and distributed each pay period)

Reports to

Retail Manager: Cory Jones

October 18th, 2021

Availability 

Weekdays: 2:30 - 7:30pm

Weekends: Open

Summary:

We are looking for great people. Someone who loves working hard in a fast paced environment, connects with people immediately and brings positivity to every shift. 

Whether they came to Braddock to take a tour, purchase beer to go, or enjoy a draft pour with us in person, you help create a friendly, educational, and immersive experience for every customer.


All BG Retail Employees must be RAMP certified and at least 21 years of age.

Duties/Responsibilities:

· Create a positive/welcoming environment with your body language, verbal communication and eye contact

· Engage our customers throughout their visit with knowledge and kindness. Meeting our patrons where they are, taking the time to share any information the customer may need to have a great experience with us

· Verify Identification and age requirements of customers

· Maintain a clean and safe work environment

· Manage Tables and Reservation in the Tasting Room

· Monitor Tasting Room activity and flow 

· Communicate and set expectations for guests

· Fulfill and Process online orders

· Speak to and sell merchandise in the store

· Operate the POS system 

· Restock the Retail Store as needed

· Perform opening and closing checklists daily 

· Support the rest of the Retail Team on an as needed basis

Competencies

· Impeccable customer service and social perceptiveness

· Able to connect quickly with people 

· Work efficiently and effectively in a fast paced environment

· Calm under pressure

· Able to evaluate customer satisfaction and responsiveness 

· Enjoys working with others

· Compassionate and understanding

· Confident and strong when presenting information

· Strong communication skills 

· Strong organizational skills

· Grasps the big picture

· Willing to give and receive feedback 

Supervisory Responsibilities

NA

Work Environment

The majority of your work will take place in our Braddock Tasting Room and Retail Store. Occasionally you may need to go to our warehouse behind the building. 

Physical Demands

· Must stand and walk for extended periods of time

· The ability to lift moderate to heavy objects

· Smile and laugh daily


Travel Required

NA

Preferred Education and Experience

· Retail and Hospitality experience

· RAMP Certification preferred 

· General knowledge and love of beer 

 

Additional Eligibility Requirements

· Must be at least 21 years of age

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Apply Now!

Assistant Manager/Leader on the Floor (Braddock)

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Salary Grade/Level/Family/Range

Retail Staff Pay Rate plus Tips (pulled and shared across BG team and distributed each pay period)

Reports to

Retail Manager: Cory Jones

October 18th, 2021

Availability 

Weekdays: 2:30 - 7:30pm

Weekends: Open

Summary:

Are you a natural leader? Someone who loves working in a fast paced environment, can drive results through a team, connects with people immediately and inspires positivity in others?


As an Assistant Manager/Leader on the floor you are the point person for our team and our guests. You set the tone and the pace during every shift. You are responsible for the customer experience and the operation performance of the retail team.


Hospitality is your middle name and you love to make someone's day. You naturally look for the “little things” you can do to make a guests experience even better!


Whether a guest comes to Braddock to go on a tour, take beer to go, or enjoy a draft pour with us in person, you create a friendly, educational, and immersive experience for every customer.
All BG Retail Employees must be RAMP certified and at least 21 years of age.

Duties/Responsibilities:

· Lead our retail team on a daily basis and drive results in order to achieve the goals set by BG Retail

· Our leaders represent the best of us and represent the brand at the highest level

· Support our Retail Team, making sure they have what they need to maintain operational proficiency

· You are the “guide” for every guest, always making sure that no one feels “lost”

· Create a positive/welcoming environment with your body language, verbal communication and eye contact

· Engage our customers throughout their visit with knowledge and kindness. Meeting our guests where they are, taking the time to share any information the customer may need to have a great experience with us

· Helping to manage inventory in the Retail Store and Tasting Room

· Verify Identification and age requirements of customers

· Maintain a clean and safe work environment

· Manage Tables and Reservation in the Tasting Room · Manage Tasting Room activity and flow

· Manage Retail Store activity and flow

· Communicate and set expectations for guests

· Speak to and sell merchandise in the store

· Operate the POS system at a Manager level

· Perform and Verify that opening and closing checklists are completed

· Support the rest of the Retail Team on an as needed basis

Competencies

· Drive results to achieve measurable sales goals

· Able to connect quickly with people

· Work in a flexible manner, often performing multiple activities simultaneously

· You can anticipate and adjust for problems or roadblocks

· Impeccable customer service and social perceptiveness

· Calm under pressure

· Able to evaluate customer satisfaction and responsiveness 

· Enjoys working with others

· Compassionate and understanding

· Confident and strong when presenting information

· Strong communication skills 

· Strong organizational skills

· Grasps the big picture

· Able to give and receive feedback

· Wants to win! 

Supervisory Responsibilities

You will be the shift leader on a daily basis. Motivating your team to deliver world class hospitality to every guest. You will encourage our team, and help them get better by giving effective feedback consistently. You will be responsible for the safe and efficient operation of our Retail Store and Tasting Room from open to close.

Work Environment

The majority of your work will take place in our Braddock Tasting Room and Retail Store. Occasionally you may need to go to our warehouse behind the building. 

Physical Demands

· Must stand and walk for extended periods of time

· The ability to lift moderate to heavy objects

· Smile and laugh daily


Travel Required

NA

Preferred Education and Experience

· Leadership Experience

· Retail and Hospitality experience

· RAMP Certification preferred 

· General knowledge and love of beer 

 

Additional Eligibility Requirements

· Must be at least 21 years of age

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Apply Now!

Tasting Room Bartender (Braddock)

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Salary Grade/Level/Family/Range

Retail Staff Pay Rate plus Tips (pulled and shared across BG team and distributed each pay period)

Reports to

Retail Manager: Cory Jones


October 18th, 2021

Availability 

Weekdays: 2:30 - 7:30pm

Weekends: Open

Summary:

We are looking for great people who love working hard in a fast paced environment. People who work best in teams, and bring positivity to every shift.

As a Tasting Room Bartender you will help create a friendly, educational, and immersive experience for every customer that comes to Braddock to enjoy a draft pour with us in person.

All BG bartenders must be RAMP certified and at least 21 years of age.

Duties/Responsibilities:

· Create a positive/welcoming environment with your body language, verbal communication and eye contact

· Engage our customers throughout their visit with knowledge and kindness. Meeting our guests where they are, taking the time to share Brew Gentlemen’s history, brewing philosophy and our beer
· Quality draft pours delivered with care for both our product and the customer experience
· Take customer food orders at the bar and then prepare and deliver food orders to the guests

· Operate the POS system

· Verify Identification and age requirements of customers

· Maintain a clean and safe work environment

· Clean glassware

· Change Kegs and Restock Tasting Room and Retail Store as needed

· Perform opening and closing checklists daily 

· Support the rest of the Retail Team on an as needed basis

Competencies

· Impeccable customer service and social perceptiveness

· Able to connect quickly with people 

· Work efficiently and effectively in a fast paced environment

· Calm under pressure

· Able to evaluate customer satisfaction and responsiveness 

· Enjoys working with others

· Confident and strong when presenting information

· Strong communication skills 

· Strong organizational skills

· Ability to enforce company policies around the consumption of alcohol

· Willing to give and receive feedback 

Supervisory Responsibilities

NA

Work Environment

The majority of your work will take place in our Braddock Tasting Room and Retail Store. Occasionally you may need to go to our warehouse behind the building. 

Physical Demands

· Must stand and walk for extended periods of time

· The ability to lift moderate to heavy objects

· Smile and laugh daily


Travel Required

NA

Preferred Education and Experience

· Retail and Hospitality experience

· RAMP Certification preferred 

· General knowledge and love of beer 

 

Additional Eligibility Requirements

· Must be at least 21 years of age

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Apply Now!

Internal Sales Representative

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Job Summary:

The Internal Sales Representative will facilitate ongoing account relationships and increasing sales within our existing portfolio of accounts by processing weekly orders, providing personalized attention and timely responses, and creating organized processes.

Supervisory Responsibilities:

- None

Duties/Responsibilities:

- Interacts with Brew Gentlemen’s portfolio of wholesale accounts via telephone, email, text, or in person to initiate, receive, and track weekly orders and to provide support and information on Brew Gentlemen products and services

- Uses knowledge of Brew Gentlemen processes and products to answer inquiries and consults with the appropriate staff when needed to provide accurate information

- Asks intentional questions to gain feedback to inform management’s decision making and strategy, when needed and appropriate

- Ensures that appropriate actions are taken in a timely manner to resolve errors and customer concerns

- Maintains account universe across platforms including detailed records of interactions, conversations, inquiries, complaints, comments, feedback, and preferences

- Be attentive and considerate of communication and workflow between sales, production, and warehouse staff

- Work closely with operations to ensure a customer-centric approach to weekly order cycle and maintain an organized distribution schedule

- Increase sales through existing portfolio by giving personalized attention, flagging account needs, and identifying opportunities for growth to share with sales team

- Performs other related duties as assigned

Required Skills/Abilities: 

- Excellent communication skills including active listening both in person and across digital platforms

- Clear understanding and appreciation for the impact of individual decisions and actions on the system at-large

- People-oriented and able to resolve customer grievances

- Proficient computer skills with the ability to learn new software

- Experience with Ekos, Lilypad, Google and Shopify preferred

- Knowledge of, or ability to learn, Brew Gentlemen product portfolio

Education and Experience:

- High school diploma or equivalent

- Customer service experience required

- Some experience with the beverage industry is preferred

Physical Requirements: 

- Prolonged periods sitting at a desk and working on a computer

- Must be able to lift up to 15 pounds at times

Apply Now

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